People Operations Manager Resume Preview
- Scaled people operations from 130 to 400 employees over 3 years, building onboarding workflows, benefits programs, and compliance systems that kept pace with headcount growth without adding headcount to the people team
- Implemented Rippling as the core HRIS, replacing 4 disconnected systems (payroll, benefits, time tracking, and IT provisioning), which eliminated 20+ hours of weekly manual data entry and reduced payroll errors by 90%
- Built a people analytics dashboard in Looker that tracks headcount, attrition, diversity demographics, compensation ratios, and time-to-fill across all departments, giving leadership real-time visibility for the first time
- Automated the entire onboarding process using Rippling workflows and Zapier integrations, reducing the 47-step manual checklist to a 12-step automated flow that triggers equipment orders, account provisioning, and training assignments before day one
- Managed benefits renewal for a 400-person company, negotiating with 3 carriers to hold premium increases to 4% while adding mental health and fertility benefits that employees had requested in engagement surveys
- Led the company's first I-9 audit, reviewing 380 employee records, correcting 45 technical violations, and implementing an ongoing audit process that has maintained 100% compliance through 2 subsequent internal reviews
- Reduced voluntary attrition from 24% to 17% over 18 months by implementing stay interviews, a structured 1-on-1 framework for managers, and a compensation benchmarking process that addressed below-market pay in 3 departments
- Processed and coordinated 22 H-1B visa petitions and 8 green card sponsorships with outside immigration counsel, maintaining a 100% approval rate and keeping employees informed throughout the process
- Created a 30/60/90-day onboarding feedback survey that consistently receives an 85%+ response rate, using the data to identify and fix friction points in the new-hire experience on a quarterly basis
- Developed and maintained the company's employee handbook covering 35+ policies across 4 states, conducting annual reviews with employment counsel to ensure compliance with evolving state and local regulations
Languages & Frameworks: HRIS Management (Workday, BambooHR, Rippling), People Analytics (Looker, Tableau), Benefits Administration, Compliance (FMLA, ADA, EEO, I-9)
Tools & Infrastructure: Process Automation (Zapier, Workato), Employee Experience Design, Payroll Coordination, Policy Development
Methodologies & Practices: Vendor Management, Immigration (H-1B, L-1)
People Operations Process Improvement Program - Improved HR workflows using HRIS Management (Workday, BambooHR, Rippling), manager feedback, and employee data. Reduced manual handoffs, clarified service expectations, and made recurring people processes easier to track.
Talent and Employee Experience Reporting Initiative - Built reporting and coordination routines around People Analytics (Looker, Tableau), Benefits Administration, Compliance (FMLA, ADA, EEO, I-9). Helped leadership monitor hiring progress, employee issues, and program effectiveness with cleaner operating data.
SHRM-CP
PHR (Professional in Human Resources)
Professional Summary
People operations manager with 6 years building HR infrastructure at high-growth startups and mid-size tech companies. Owns the employee lifecycle from onboarding through offboarding, including HRIS management, benefits administration, compliance, and people analytics. More interested in fixing broken processes and building scalable systems than in traditional HR bureaucracy. Currently supporting a 400-person company that has tripled in size since joining.
Key Skills
What to Include on a People Operations Manager Resume
- A concise summary that states your people operations manager experience level, strongest domain, and the business problems you solve.
- A skills section that mirrors the job description language for HRIS Management (Workday, BambooHR, Rippling), People Analytics (Looker, Tableau), Benefits Administration, Compliance (FMLA, ADA, EEO, I-9).
- Experience bullets that connect people operations manager, people ops, HR operations to measurable outcomes such as cost savings, faster delivery, better quality, or improved customer results.
- Tools, platforms, certifications, and methods that are current for human resources roles.
- Recent projects that show ownership, cross-functional work, and a clear result instead of generic responsibilities.
Sample Experience Bullets
- Scaled people operations from 130 to 400 employees over 3 years, building onboarding workflows, benefits programs, and compliance systems that kept pace with headcount growth without adding headcount to the people team
- Implemented Rippling as the core HRIS, replacing 4 disconnected systems (payroll, benefits, time tracking, and IT provisioning), which eliminated 20+ hours of weekly manual data entry and reduced payroll errors by 90%
- Built a people analytics dashboard in Looker that tracks headcount, attrition, diversity demographics, compensation ratios, and time-to-fill across all departments, giving leadership real-time visibility for the first time
- Automated the entire onboarding process using Rippling workflows and Zapier integrations, reducing the 47-step manual checklist to a 12-step automated flow that triggers equipment orders, account provisioning, and training assignments before day one
- Managed benefits renewal for a 400-person company, negotiating with 3 carriers to hold premium increases to 4% while adding mental health and fertility benefits that employees had requested in engagement surveys
- Led the company's first I-9 audit, reviewing 380 employee records, correcting 45 technical violations, and implementing an ongoing audit process that has maintained 100% compliance through 2 subsequent internal reviews
- Reduced voluntary attrition from 24% to 17% over 18 months by implementing stay interviews, a structured 1-on-1 framework for managers, and a compensation benchmarking process that addressed below-market pay in 3 departments
- Processed and coordinated 22 H-1B visa petitions and 8 green card sponsorships with outside immigration counsel, maintaining a 100% approval rate and keeping employees informed throughout the process
- Created a 30/60/90-day onboarding feedback survey that consistently receives an 85%+ response rate, using the data to identify and fix friction points in the new-hire experience on a quarterly basis
- Developed and maintained the company's employee handbook covering 35+ policies across 4 states, conducting annual reviews with employment counsel to ensure compliance with evolving state and local regulations
ATS Keywords for People Operations Manager Resumes
Use these terms naturally where they match your experience and the job description.
Role keywords
Technical keywords
Process keywords
Impact keywords
Recommended Certifications
- SHRM-CP
- PHR (Professional in Human Resources)
What Does a People Operations Manager Do?
- Design, develop, and maintain software solutions using HRIS Management (Workday, BambooHR, Rippling), People Analytics (Looker, Tableau), Benefits Administration and related technologies
- Collaborate with cross-functional teams including product managers, designers, and QA engineers to deliver features on schedule
- Write clean, well-tested code following industry best practices for people operations manager and people ops
- Participate in code reviews, technical discussions, and architecture decisions to improve system quality and team knowledge
- Troubleshoot production issues, optimize performance, and ensure system reliability across all environments
Resume Tips for People Operations Managers
Do
- Quantify impact with specific numbers - team size, users served, performance gains
- List HRIS Management (Workday, BambooHR, Rippling), People Analytics (Looker, Tableau), Benefits Administration prominently if they match the job description
- Show progression - more responsibility and scope in recent roles
Avoid
- Vague phrases like "responsible for" or "helped with" without specifics
- Listing every technology you have ever touched - focus on what is relevant
- Including outdated skills that are no longer industry standard
Frequently Asked Questions
How long should a People Operations Manager resume be?
One page is ideal for most People Operations Manager roles with under 10 years of experience. If you have 10+ years, major leadership scope, publications, or highly technical project history, two pages can work as long as every section is relevant.
What skills should I highlight on my People Operations Manager resume?
Prioritize skills that appear in the job description and match your real experience. For People Operations Manager roles, HRIS Management (Workday, BambooHR, Rippling), People Analytics (Looker, Tableau), Benefits Administration, Compliance (FMLA, ADA, EEO, I-9) are strong starting points, but the final list should reflect the specific posting.
How do I tailor my resume for each People Operations Manager application?
Compare the job description with your summary, skills, and most recent bullets. Add exact-match terms like people operations manager, people ops, HR operations, HRIS manager, people analytics where they are truthful, then reorder bullets so the most relevant achievements appear first.
What should I avoid on a People Operations Manager resume?
Avoid generic responsibilities, long paragraphs, outdated tools, and soft claims without evidence. Replace phrases like "responsible for" with action verbs and measurable outcomes.
Should I include projects on a People Operations Manager resume?
Include projects when they prove relevant skills or fill gaps in work experience. Strong projects show the problem, your role, the tools used, and the result. Skip personal projects that do not relate to the job.
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